OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
135 ratings and 73 comments received in the last 90 days.
14 August 2025
Our experience from intial contact with Callum to the completion of the sale with Ross, who was excellent throughout and nothing was too much trouble. Both were always professional and accessible no matter how small the query
04 August 2025
Listened to what I was looking for and met my needs
28 July 2025
This is the second X3 I have bought from Ross MacIver, Arnold Clark, Inverness. Ross quickly understands what suits me and has again come up with a car that I am delighted with and at a price that I consider competitive.
19 July 2025
Based upon my experience from buying my last BMW 4 years ago this was night and day, we felt that the last time we were more or less given the keys and left to it, but this time we felt we were treated very well and looked after properly.
07 July 2025
During the handover, George explained everything to me and showed me all the details and controls of my new vehicle, setting my profile up prior to leaving. I would also like to mention the manager Callum who was also very helpful when George was on
04 July 2025
Delighted with the service we experienced, however new showroom is very disappointing, furniture is not conducive to carrying out a sales transaction - tables are too large, making it difficult to see laptop. Very limited space to display new cars.
03 July 2025
Made very welcome Manager went out of his way to talk to me which is outstanding
01 July 2025
Miles and Oscar really made me feel comfortable during the whole process
25 June 2025
First class service as always from Ross McIver second car I've bought from him
16 August 2025
As above
13 August 2025
Car paintwork scratched while car at Arnold clark, still waiting on it being repaired.
13 August 2025
Friendly BMW staff
10 August 2025
Servicing costs were included in a pack I only paid for the mot
09 August 2025
... today's demands on vehicle capability to handle a variety of testing conditions demands equally that vehicles are maintained in tiptop condition and that's why I put my trust in BMW...
08 August 2025
The staff were very helpful and even looked up a hotel for us as we were on holiday when the car broke down .
04 August 2025
I'm not keen that the WiFi service in the dealership is only available if I agree to my use of the system is sold on to third parties. I always use a VPN and a Virus checker and I cannot log onto the internet via the dealerships WiFi with my VPN.
04 August 2025
Everything we required was achieved.
02 August 2025
Was given a time slot for service (10.30am) and told it would take an hour on the phone. On the day the receptionist told me could be up to 4 hours. This is for a standard service to an i3, no extra work or problems with the car.
31 July 2025
As Q1 above
14 August 2025
The team were very professional and seemed to help each other out.