OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
188 ratings and 108 comments received in the last 90 days.
26 March 2025
Made to feel very special
26 March 2025
Whole process made it easy for me to buy and pick up my car. The staff at click and cllect were also super helpful in showing me around the car and the features.
13 March 2025
Completely satisfied as George Maclean in sales took us through the purchase and handover process.
07 March 2025
Everything went smoothly
05 March 2025
Helpful and knowledgable Fair negotiations.
27 February 2025
Service was excellent.
20 February 2025
Talked me through everything which made it very easy to navigate the process. Also very helpful getting private registration completed.
18 February 2025
Miles was amazingly helpful,especially getting through the emails!
16 February 2025
Made to feel comfortable and special getting our new car.
21 April 2025
V good.
19 April 2025
Very efficient service, helpful, tidy and clean show room, we felt well looked after
19 April 2025
Excellent service from the staff, who even provided us with a taxi to and from Inverness while the job was being done.
17 April 2025
Staff went above and beyond organising a free courtesy car for the day at short notice.
17 April 2025
As above
15 April 2025
Milo is lovely young lad and always greets you with a smile
14 April 2025
Was told my car was ready to collect. Returned to find it was still being valeted. After 45 min wait I asked for my car back not valeted.
13 April 2025
Friendly and very helpful
12 April 2025
Excellent staff
10 April 2025
Very efficient and professional service. Friendly welcome when dropping off car and excellent communication due to delay as parts had to be ordered. After-sales service is extremely important to me and Inverness branch service dept ticks the box.
30 March 2025
Very helpful and knowledgeable. Good communication and proactive approach to getting me the car I wanted.