OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
135 ratings and 79 comments received in the last 90 days.
03 July 2025
Made very welcome Manager went out of his way to talk to me which is outstanding
01 July 2025
Miles and Oscar really made me feel comfortable during the whole process
25 June 2025
First class service as always from Ross McIver second car I've bought from him
25 June 2025
Oscar was great
20 June 2025
First class service as always. From start to finish. I would highly recommend Ross to anyone talking about getting a BMW
18 June 2025
Such a great easy process! Helped all the way through
09 June 2025
Not a very high quality showroom. Not much more than a shed.
04 June 2025
great well looked after bu ross
04 June 2025
Very well looked after
06 July 2025
They located the various problems and explained them to me
06 July 2025
Very good although the cost seems excessive. I was also advised to replace tyres but the cost offered were significantly higher than I have been quoted.
02 July 2025
As above
30 June 2025
Small amount of work actually done but efficiently
30 June 2025
Service down quickly and cost less than initial estimate which was great
24 June 2025
Friendly professional service and availability and use of courtesy car, which was much appreciated because I live 40 miles from BMW Inverness.
24 June 2025
In the middle of a refit at the showroom and had no idea where to go, no one at the desk at the entrance. Other than that was ok
22 June 2025
Very helpful
22 June 2025
Cos I was!
20 June 2025
Got car booked in quickly & great service from start to finish
04 July 2025
Delighted with the service we experienced, however new showroom is very disappointing, furniture is not conducive to carrying out a sales transaction - tables are too large, making it difficult to see laptop. Very limited space to display new cars.