OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
149 ratings and 78 comments received in the last 90 days.
29 August 2024
Efficient, Customer friendly and highly knowledgeable
28 August 2024
Really helpful and friendly team who understand my needs and likes.
09 August 2024
Quick delivery and car was immaculate
02 August 2024
Car was delivered faster than expected, and transition was very smooth. Love our new car.
30 July 2024
Alan Stewart sales man helped me through whole process brilliant
28 July 2024
Easy to contact, flexible in arrangements, welcoming customer service, understanding of customer needs
25 July 2024
Alan was great and answered all my questions immediately and great service once again
08 July 2024
Friendly environment Very helpful staff.
07 July 2024
The only comment I would make is given how prestigious BMW vehicles are, as an improvement to smarten/sharpen the Arnold Clark BMW experience and brand image, I recommend staff are issued with matching dress shirts, trousers, shoes and sports jackets
28 August 2024
First class
25 August 2024
Work undertaken quickly, at a fair cost by friendly, informative staff
24 August 2024
Brilliant service from the service staff , Nothing is a problem and they are very helpful.
23 August 2024
Everything was very good, just wish it could have been completed quicker.
22 August 2024
As above.
22 August 2024
Friendly helpful staff, just a really easy no hassle process.
20 August 2024
A very good experience from start to finish.
18 August 2024
As above Customer service was exceptional and even helped out with phone & laptop chargers whilst I waited .
13 August 2024
Staff were friendly when I did speak to them & the girl at the service desk when I collected my car was very pleasant. Just a shame there was the issues with not getting call backs on a couple of occasion after leaving my name & phone number
11 August 2024
Ticked all the boxes for me
29 August 2024
The salesman Ross. was very nice and came in on his day off when we contacted him about a new car because we could only come on a Sunday