OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
144 ratings and 84 comments received in the last 90 days.
04 June 2025
great well looked after bu ross
04 June 2025
Very well looked after
04 June 2025
Easy to chat to and understand
03 June 2025
Hassle free throughout the sale
03 June 2025
Alan Stewart at Arnold Clark BMW in Inverness in stark contrast to a number of BMW and other brand sales people that I spoke to around the UK, new his product and made sales process straightforward.
31 May 2025
During the process I was constantly updated by Ross on the delivery date, when it arrived, the process that followed and when it would be ready to collect. I was even given a beer when I collected the car.
30 May 2025
As above
05 May 2025
I was very pleased with the whole experience during the sale transactions
02 May 2025
Very impressive handover. Made to feel welcome and staff very friendly.
09 June 2025
The same as my answer to the last question.
08 June 2025
As above
08 June 2025
Dealt with the staff over the years never had any issues extremely helpful and very friendly ??
06 June 2025
The team were great, especially Milo who went above and beyond to make my experience as hassle free as possible.
06 June 2025
It wasn't a service,I phoned about a car and guy took my details,phone number and email address and said he work out figures,still waiting a reply and that was over 2 and a half weeks ago,absolutely terrible service,I ended up buying a car elsewhere
04 June 2025
good service
02 June 2025
Had to cancel at last minute, garage very understanding
02 June 2025
My car was a recall this was carried out in a professional way. Notified when my car was in the work shop and the work began. Car was washed & hoovered first class.
30 May 2025
Really good service. They arranged a taxi for me back to my accommodtion after I dropped my car off and also delivered my car back to me the next day. This was really helpful as I wasn't from Inverness so wasn't overly keen driving about.
28 May 2025
Work completed to high standard on time.
09 June 2025
Not a very high quality showroom. Not much more than a shed.