OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
173 ratings and 105 comments received in the last 90 days.
30 January 2025
Have bought several cars from Carol previously at Arnold Clark BMW, dealing with Alan was a new experience for me and I was not disappointed with his knowledge and expertise in dealing with my purchase.
26 January 2025
The whole purchase and delivery was as best as it could have been. Buying a brand new car is an important purchase for me and knowing I went to the right dealership and had a very good salesperson taking care of me put my mind at ease. First class
23 January 2025
Everyone was kind and helpful, every question answered.
14 January 2025
Very smooth process from start to fi. Very satisfied with the dealer.
30 December 2024
Ross, the product consultant has been very helpful in sourcing the car for me. The reason I do not rate 5 star is that BMW was unable to meet my need to delay collection of my car due to my holiday arrangement
21 December 2024
Overall experience was very good but marred by software problems with BMW (not the retailer)
19 December 2024
Could not provide a delivery date for x2 x drive. Only s drive
12 December 2024
Great service and advice. Both Ross and Calum friendly and professional
12 December 2024
Happy with service
06 February 2025
Friendly and welcoming
05 February 2025
Most stress caused by being advised I could not get my car back due to this valve replacement recall.
05 February 2025
Did a good job. And my car was washed for me.
04 February 2025
Easy to deal with
03 February 2025
prompt service, good information
03 February 2025
Purely due to time taken as we arrived with both cars at 8.30am and left with one car plus courtesy car at 6pm.
03 February 2025
Everything was amazing
03 February 2025
HELPFUL, FRIENDLY SERVICE. CAME AND COLLECTED CAR AND RETURNED IT AFTER WORK COMPLETED THE RECEPTIONSHIP AT ARNOLD CLARK'S CENTRAL BOOKING CENTRE IN GLASGOW WAS MOST HELPFUL. SHE WAS SUPERB.
03 February 2025
Friendly and efficient staff.
02 February 2025
Patient, good communication
07 February 2025
Callum the GM at Arnold Clark Inverness and his staff could not have been more helpful or welcoming. Customer Service experience was first class.