OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
112 ratings and 59 comments received in the last 90 days.
30 December 2025
Not the best experience, demo car was not clean or charged when collected for test drive. No follow up call as promised in the days after car purchase. Ordered car mats and dog guard, have not had any update on regards to delivery.
29 December 2025
Offerd an acceptable trade in price from the start Did not push add on unlike some other garages Car delivered within the agreed timescale
24 December 2025
Alan Stewart sales at Arnold Clark Inverness kept us informed at all times.
22 December 2025
All dealings went well and I got the car I wanted.
21 December 2025
We had never had so much attention taken over buying a new car amazing
03 December 2025
Miles and all the staff of Arnold Clark were amazing. Responded to all our queries in quick time. The product information and explanation from Miles made it so easy for us to make a decision and go ahed to purchase our first BMW car. Thank you
03 December 2025
Having been disappointed with the service in Aberdeen we decided to use the Inverness dealership. The over all experience was better in every way possible and the staff were absolutely amazing too! Callum and Oscar are an asset to the brand!
24 November 2025
Very relaxed atmosphere and welcoming
10 November 2025
The paper work was a big issue had to sign so many forms, I live on the Island of Benbecla and did most of the forms on email
11 January 2026
Very satisfied ,friendly&helpful staff pleased with service!
08 January 2026
Absolutely brilliant service,from the lovely helpful lad on the service desk to the technician who was an absolute gentleman who was so very very helpful,absolutely brilliant team,always so very helpful every time I go there,10/10.
04 January 2026
Booking was easy and the vehicle was taken quickly, vehicle repair cost was less than I thought or had anticipated, staff were all polite and courteous.
30 December 2025
Great communication. Work was completed quickly to a high standard and my vehicle was left immaculately presented. Helpful and friendly staff and a spotlessly clean courtesy car too.
27 December 2025
Booking my service was easy and using my Service Plan was no problem.
27 December 2025
Everything done as expected and explained well to me from the service team.
24 December 2025
The alignment of my front bumper after the repair was not quite right however they immediately took the car back into the workshop and re aligned it
24 December 2025
Great service
23 December 2025
Good customer care
22 December 2025
Very good service, no unnecessary work. They advised me to get new tyres and offered to fit them but were not bothered when I went elsewhere!
FIND Arnold Clark Inverness BMW
Address
- 32 Longman Road, Inverness, IV1 1RY
Opening Hours
- Mon–Fri:09:00 - 20:00
- Sat:09:00 - 18:00
- Sun:11:00 - 18:00
Phone
- 01463 217525
Inverness as well as the surrounding areas including Elgin, Nairn, Forres and Buckie
Address
- Harbour Road, Inverness, IV1 1UA
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01463 236566
Inverness as well as the surrounding areas including Elgin, Nairn, Forres and Buckie
Address
- 32 Longman Road, Inverness, IV1 1RY
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01463 217525
Inverness as well as the surrounding areas including Elgin, Nairn, Forres and Buckie
Address
- 32 Longman Road, Inverness, IV1 1RY
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01463 217525
Inverness as well as the surrounding areas including Elgin, Nairn, Forres and Buckie
07 January 2026
I have made multiple purchases with Arnold Clark BMW Inverness, and have always been assisted by George MacLean. I always find him a pleasure to deal with; his professionalism, product knowledge, attitude and attention to detail are second to none.